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Legal & Customer Information
Last updated: 07 / 2026
1. Company Information
Sovelle is the trading name of:
Company name: [Insert exact legal company name]
Registered address: [Insert full registered address]
Showroom address: Vladimira Švalbe 2, 52210 Rovinj, Croatia
OIB: [Insert OIB]
MBS / registration number: [Insert if applicable]
Registered court: [Insert competent commercial court]
E-mail: sales@sovelleart.com
Telephone: [Insert phone number]
Website: [Insert domain]
Sovelle curates art prints, antiques, decorative objects, interior details and corporate gift collections for hospitality, corporate and private clients.
2. Privacy Policy
2.1 Data controller
The data controller for personal data collected through this website is:
Sovelle j.d.o.o.
Vladimira Švalbe 2, 52210 Rovinj / Croatia
E-mail: sales@sovelleart.com
2.2 What personal data we collect
When you contact Sovelle through the website, e-mail, telephone, social media or in person, we may collect:
Name and surname
Company or project name
E-mail address
Telephone number
Project location
Inquiry type
Message content
Information needed to prepare proposals, invoices, delivery or project communication
We do not request sensitive personal data through the website.
2.3 Why we use your data
We use personal data to respond to inquiries, prepare proposals and quotations, communicate about projects, orders or appointments, prepare invoices and business documentation, arrange delivery, collection or project coordination, maintain business records required by law and improve customer communication and services.
2.4 Legal basis for processing
Depending on the situation, Sovelle processes personal data because it is necessary to respond to your inquiry or prepare a proposal, necessary for the performance of a contract or pre-contractual steps, required by accounting, tax or legal obligations, based on Sovelle’s legitimate business interest in communicating with clients and managing inquiries, or based on consent where consent is required.
2.5 Who may receive your data
Personal data may be shared only when necessary with website, hosting or e-mail service providers, accounting and administrative service providers, delivery or courier services, printing, framing, packaging or production partners when required for a project, professional advisers where legally necessary, or public authorities if required by law.
Sovelle does not sell personal data.
2.6 How long we keep personal data
Inquiry and communication data is kept only as long as necessary for communication, project preparation and business purposes.
Accounting, invoice and transaction records are kept according to applicable accounting and tax rules.
2.7 Your rights
Under data protection rules, you may have the right to request access, correction, deletion, restriction of processing, objection to processing, data portability and withdrawal of consent where processing is based on consent.
To exercise your rights, contact:
You also have the right to contact the Croatian Personal Data Protection Agency, AZOP, if you believe your data protection rights have been violated.
3. Cookie Policy
This website may use cookies or similar technologies to support normal website functionality and, where enabled, analytics or performance measurement.
3.1 Types of cookies
Essential cookies are necessary for the website to function properly.
Analytics cookies may be used to understand general website usage and improve the website, if analytics tools are enabled.
Marketing cookies may be used for advertising or remarketing purposes, if marketing tools are enabled.
3.2 Cookie consent
Where required, non-essential cookies are used only with consent. You may change or withdraw cookie consent through the cookie settings on the website, if available.
At this stage, the website may use only essential cookies necessary for normal website functionality. If analytics, advertising or marketing tools are added later, this policy should be updated accordingly.
4. Terms & Conditions
4.1 General information
These terms apply to inquiries, proposals, orders and curated projects arranged with Sovelle through the website, e-mail, telephone, social media or in person.
The website presents Sovelle’s services, collections and selected pieces. Unless expressly stated otherwise, the website does not constitute a direct online shop and does not automatically confirm product availability, final price or order acceptance.
4.2 Inquiries and proposals
Clients may contact Sovelle to request information, availability, proposals or project suggestions.
A proposal may include art prints or editions, original artworks, antiques and decorative objects, mirrors, lighting or styling pieces, corporate gift concepts, custom or bespoke projects, framing, packaging or presentation options, delivery or coordination details.
Final availability, prices, quantities, production timelines and delivery costs are confirmed individually in writing.
4.3 Product availability
Some Sovelle pieces are one-of-a-kind, antique, vintage or limited in availability. Availability may change without prior notice.
Images on the website are representative and may show examples of previous pieces, showroom objects, collection directions or curated proposals.
4.4 Prices and quotations
Prices are provided on request unless shown directly on the website.
A quotation may depend on artwork or object selection, size and format, framing, quantity, packaging, delivery location, custom work and project scope.
All final prices, taxes, delivery charges and payment terms are confirmed before order completion.
4.5 Orders and acceptance
An order is considered accepted only when Sovelle confirms it in writing and, where applicable, receives the agreed deposit or payment.
For bespoke, custom, limited-edition, framed, sourced or project-based orders, Sovelle may require advance payment or a deposit before work begins.
4.6 Custom and bespoke work
Custom projects may include commissioned artwork, bespoke editions, custom framing, private-label presentation, room-by-room curation, sourced objects or tailored corporate gift collections.
Because these projects are prepared specifically for the client, timelines, payment terms and cancellation conditions are agreed individually in writing.
4.7 Website content and images
All images, text, artworks, designs, collection names, visual materials and presentation concepts shown on this website are the property of Sovelle or are used with permission, unless stated otherwise.
They may not be copied, reproduced, published, distributed, modified or used for commercial purposes without prior written permission from Sovelle.
4.8 Proposal validity
Unless stated otherwise in writing, proposals and quotations are valid only for the period specified in the proposal.
Availability of antique, vintage, one-of-a-kind, sourced and limited pieces may change. If a proposal includes such pieces, Sovelle cannot guarantee availability after the proposal validity period has expired.
5. Shipping & Delivery
5.1 Delivery options
Depending on the project, order and location, Sovelle may arrange pickup from the Rovinj showroom, local delivery, courier shipping, special transport for fragile or valuable items, or project-based delivery coordination.
5.2 Delivery costs
Delivery costs are confirmed individually before order completion. Costs may depend on size, weight, destination, packaging needs, insurance and transport method.
5.3 Fragile and antique items
Many Sovelle items are antique, vintage, framed, handmade, fragile or one-of-a-kind. Such items may require special packaging, courier handling or collection arrangements.
5.4 Delivery times
Estimated delivery or preparation times are confirmed individually. Timelines may vary depending on availability, framing, printing, sourcing, packaging, courier schedules or project complexity.
6. Returns, Complaints & Customer Care
6.1 General return information
For consumer distance purchases within the EU, consumers generally have a 14-day right of withdrawal. Certain exceptions may apply, including goods made to order or clearly personalised.
6.2 Non-returnable or limited-return items
Returns may not be possible for custom-made or personalised artworks, commissioned works, custom framing, private-label corporate gift projects, specially sourced items, bespoke room or project proposals once work has started, or items clearly prepared according to client specifications.
The exact return and cancellation conditions will be confirmed before purchase where relevant.
6.3 Antique and vintage items
Antique and vintage items may show natural age, patina, wear, restoration marks or historical imperfections. These characteristics are part of the nature of the item and are not necessarily defects.
Condition details can be provided before purchase on request.
6.4 Damaged goods
If an item arrives damaged, please contact Sovelle as soon as possible at:
sales@sovelleart.com
Please include the order or invoice details, photos of the item, photos of the packaging, a description of the damage and the date of delivery.
Sovelle will review the case and advise on the next steps.
6.5 Consumer complaints
For any complaint, question or customer-care matter, clients may contact Sovelle at:
sales@sovelleart.com
Sovelle will review the matter and respond as soon as reasonably possible.
6.6 Customer care
Client satisfaction is important to Sovelle. If there is any issue with a proposal, order, delivery or project, please contact us so we can review the matter and find an appropriate solution.
7. Payment Methods
Available payment methods are confirmed individually depending on the order or project.
Sovelle may accept bank transfer, card payment if available, cash payment in the showroom where legally permitted, advance payment or deposit for custom projects, and invoice payment for approved business clients.
All payment terms are confirmed before order completion.
8. Contact
For legal, privacy, customer or project questions, contact:
Sovelle
Vladimira Švalbe 2
52210 Rovinj, Croatia
E-mail: sales@sovelleart.com
Telephone: +385981733567